At HydraConnect, we're committed to providing a smooth and convenient shopping experience, wherever you are in the world! Below is all the information you need on our shipping policies, rates, and delivery times.
Shipping Rates:
Australia Only:- $8.95 AUD Standard Shipping
- $13.95 AUD Express Shipping
- FREE Standard Shipping on Orders Above $100
- $29.95 AUD Standard Shipping
Processing Times
Orders typically take 1-3 business days to process before shipping out. You’ll receive a tracking number via email once your order is on its way.
Where Can I Find My Tracking Number?
Once your items ship, you’ll receive an email notification with your tracking number. If you don’t receive it or encounter issues with tracking, just contact us – we're here to help!
For further assistance, please email us at admin@hydraconnect.com.
Standard & Premium Shipping Times
Australia:
Standard Postage:
- Metro: 2-6 Business days
- Non Metro: Up to 7 business days
Express Postage:
- Metro: 1-2 Business days
- Non Metro: 2-6 business days
All Other Countries:
Standard Postage:- 10-15 business days
Cancelling Orders
To potentially qualify for an order cancellation, please contact us via email within 5 hours of placing your order. Orders that have already been processed may not be eligible for cancellation.
Unexpected Delays
In some instances, international customs processing may cause delivery delays beyond the standard shipping time. We appreciate your understanding as we work to get your order to you as quickly as possible.
If you have any other questions, don’t hesitate to reach out! We’re here to ensure your shopping experience with HydraConnect is exceptional.
